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14 weeks for Harvey Norman IQ150 (Smartstrand) carpets to arrive

Harvey Norman's salesperson left a message on our home phone yesterday saying that our carpets will take 14 weeks to arrive.  That includes two additional weeks for Christmas/New Year.  It appears another week has passed and the order hasn't been placed, so delivery will be in February some time.  Unbelievable.

My earlier post on the topic included an update from a salesperson from a different Harvey Norman store.  His advice was that it should take less than 3 months if the one we ordered was from their 'in stock' range.  With yesterday's phone message saying 14 weeks, my secret optimism for a better result has fizzled away!

I did see that Harvey Norman is promoting the same carpet range on TV tonight.  Will more customers be caught out like us?

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