Following from our earlier posts, we ordered our blinds from Blinds Online on 31st December, when they were closed for Christmas. They sent us a tax invoice/receipt when they re-opened on 4th January. It was only this week that they called to advise that our order was ready to be picked up, after I emailed checking on progress.
I had earlier emailed in late January and received an email that their factory had only returned the week before.
|Solar View Cotton|
And they had a substantial sum of our money from 4th January too.
Having said that the staff, via email, telephone and in-person, have been pleasant to deal with - it is their processes that need improvement.
I collected the blinds today, and installed them this afternoon. All but one seems to be great. They all look good and function well, although I have reservations about our choice of a white solar view cotton blind (note that they are not actually cotton - the cotton describes their texture).
|Solar View Cotton|
The instructions that came with the blinds are excellent - good clear descriptions and colour pictures to help. For roller blinds that can be installed yourself, it cannot be any easier.
So now we have a dilemma. The blinds seem good, but the Blinds Online production time was very slow and their communication not great. We've had much better, and worse, experiences with both 'bricks and mortar' and online suppliers. Having online suppliers with a local presence is comforting - and in the case of Blinds Online I've been to their Narre Warren warehouse/display room (although it, and its parent company, Crosby Furnishings, are renovating at present and there's nothing but construction works to see).
|Upstairs window with new blind|
So do we go back to the traditional 'measure and fit' suppliers, stay with Blinds Online, or go with another online supplier? I think buying online is worth the risk if you choose carefully.