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TV settings wiped when installing a Samsung update

About a week ago while watching evening TV a message popped on on the screen suggesting we had to download an update to our Samsung TV.  We'd previously enabled wireless Internet access to use the small number of Samsung apps.  The message gave us the impression we had to make the download, but we can't remember the exact words now.

We paused our viewing so as not to miss our show, and started the download.  It took about ten to fifteen minutes.  We then restarted the TV and found that all our settings appeared to have been wiped.  The update seemed to be something like reinstalling your operating system on a computer - it wipes the contents.  We had to run through tuning the TV again, and it could no longer reconnect to our wireless network.

I've tried multiple times to connect to our wireless network but there are always network errors.  Without that connection, we can't use the few  Samsung apps we occasionally used, like YouTube, Picasa and Facebook (our children has enjoyed a few sessions watching cartoons on YouTube, under our supervision).

I'm particularly annoyed about losing all the usernames and passwords for the apps - it is a laborious process to type the long secure usernames and passwords into the apps using something like a mobile phone's keypad on the Samsung remote control.

On the chance I persevere and get it all working again, Samsung might send out another update within days or weeks that we have to install, and all our settings are wiped again.  It is also frustrating because the update process doesn't inform you of why the update is necessary - at least software updates for computers have the courtesy of explaining their importance and giving you a choice about whether to proceed at all.


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